What is ServiceNow?

If I’m getting into ServiceNow, what is it?

ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. ~ wikipedia

There are so many things ServiceNow can do.

• Ticketing system for IT issues
• Workflow automation software
• Integrate 3rd party apps
• Used as a platform to develop custom apps for your business
• So many other things

Why Would You Want It?

It’s goal is to unify and simplify your business.

Instead of having 5-10 different applications running different portions of your business. You have 5-10 different ServiceNow modules that run on the same platform. Data can be shared, workflows automated.

Who Is Using It?

Probably a lot of companies you interact with everyday.

• Lenovo
• Uber
• NHL
• Lowe’s
• KraftHeinz
• NBA
• 7Eleven

And thousands you have never heard of.

Why Am I Studying It?

I’ve built a career in custom development, why invest in this single platform?

• Growing company and ecosystem which provides opportunities
• With the market uncertainty, gives me another area for employment
• My technology background could give me an edge
• Long term, I think there are opportunities for freelancing
• I’m able to do this on my own time

Parting Thoughts

I don’t think anyone ever “masters” ServiceNow. It’s a huge ecosystem with many moving parts.

But I’m starting small and documenting everything along the way. If you’re curious, feel free to reach out via my LinkedIn.