Tasks

All work in ServiceNow is done through tasks.

A task is any record that can be assigned to or completed by a user in ServiceNow.

The Task [task] table is one of ServiceNow’s core tables and provides a series of standard fields used on each of the tables that extend it (“child” tables that come from the “parent” table), such as the Incident [incident] and Problem [problem] tables.

Tasks can be assigned to Users, Groups and Roles.

User Presence can facilitate different users modifying and editing the same record. (Not sure how much this relates to Tasks)

Notes and Activities

Notes allow communication about a task to be tracked. It is hidden from the customer.

Additional comments is customer visible and allows them to understand what is going on.

The Activity section tracks every change made to the record.

Visual Task Boards

These are basically like a Kanban board.

Any list or form can be transformed into a Visual Task Board.

The two types of Visual Task Boards are:

• Data Driven
• Freeform

Misc

• My Work
• My Groups Work

Are the two modules where you can locate work assigned to you/your groups.