Lists and Filters

What should one know about Lists and Filters in ServiceNow?

List vs View

First, define a List vs View:

• List
  • A list displays a set of records from a table.
  • It’s displayed in rows and columns.
  • List can be filtered and customized to display the information you want.
  • ServiceNow allows in line editing to list records.
  • You can even use Shift + <record> to edit multiple records at the same time.
• View
  • A view is a version of a customized list or form which defines which fields appear and in what order.
  • Views enable users to quickly display the same list or form in multiple ways.

Filters and Tags

You can use filters to only display certain records from a list.

This is pretty common functionality if you’ve ever worked with AzureDevOps or something similar.

Please note the multiple OR values:

• The filter level OR button applies to the entire condition.
• The OR button on the right adds a new ‘OR’ condition underneath existing ones.